Help center
How can we help?
MailPanda is the email marketer you hire once — it studies your store, designs your campaigns and flows, and nothing goes out without your approval. These short guides cover everything from your first 15 minutes to sending from your own domain. No marketing degree required.
Getting started with MailPanda
From your store URL to your first emails ready to send — what happens at each step, in about 15 minutes.
Connecting Shopify or Klaviyo
How the connections work, what MailPanda can and can't do with them, and how to disconnect any time.
Flows, campaigns & approvals
What a flow is, how the approval step keeps you in control, and how to ask for changes.
Billing & your free trial
What the 14-day trial includes, what plans cost, how to upgrade, and how to cancel.
Deliverability & sending from your own domain
Why some emails land in spam, how MailPanda protects your reputation, and how to verify your domain.
Frequently asked questions
Quick answers to the questions new store owners ask us most.
Talk to a person
If you’re signed in to MailPanda, use the chat bubble in the bottom-right corner of the app and we’ll answer there. Otherwise, email support@mailpanda.ai — we reply within one business day, usually much faster.