Help center
Plans & access
Installed from the Shopify App Store?
Paid MailPanda plans for Shopify workspaces are approved and billed through Shopify. Installing or connecting your store does not approve a paid plan. Open Plan & billing in your workspace to check current access and available plans.
Review the charge before approving
Choosing a paid plan opens Shopify’s approval page. Check the plan total, billing interval, any remaining trial, and effective date there before confirming. Prices are in USD. Monthly plans are charged every 30 days; annual plans show the full yearly charge. A plan change requires your approval in Shopify.
What your plan includes
Your current plan and allowance are shown in Plan & billing. Depending on the plan, your workspace includes:
- Sync of products, customers, orders, inventory, and checkout activity.
- Your brand profile and an AI-planned marketing calendar.
- Design, review, and approval of campaigns and automated flows.
- Publishing approved email work to your connected Klaviyo account.
- Plan-specific brand limits and a shared credit allowance when credit billing is enabled.
Non-Shopify and existing subscriptions
Non-Shopify customers use Stripe for their subscriptions. If you already have a subscription and then connect Shopify, contact support before buying another plan. We do not move or cancel existing subscriptions automatically. New purchases are held while a billing review is needed, so you are not asked to create a second subscription. Cancellation of your existing subscription remains available.
Disconnecting or canceling
- Shopify subscription: use Cancel your plan in Plan & billing. The confirmation explains that cancellation ends paid access immediately and does not request a refund. Uninstalling the app also revokes its store access; synced store data is deleted in line with our privacy policy.
- Existing Stripe subscription: cancel it in Plan & billing. Access continues through the end of its current period. Uninstalling Shopify does not cancel a separate, pre-existing Stripe subscription.
- Either way: flows already activated in Klaviyo keep running in Klaviyo — they’re yours.
Will I be charged for the Shopify app?
Only after you approve a paid plan in Shopify. Any trial and its first payment date are shown before approval. Reaching a usage limit does not automatically buy another plan or add an extra charge.
I see a MailPanda charge and don't think I should have been billed
Email steven@mailpanda.ai with the store name or account email, the date of the charge, and a screenshot with payment details hidden. We will investigate. Canceling a plan is separate from requesting a refund.
What happens to my data when I uninstall?
Uninstalling revokes MailPanda’s access to your store immediately. Shopify then sends us its standard data-removal request, and we erase the store’s synced customer data on that schedule. You can also email support at any time to request deletion sooner.
Still stuck? We’re here.
If you’re signed in, the fastest way to reach us is the chat bubble in the bottom-right corner of the app — a real person reads every message. You can also email steven@mailpanda.ai and we’ll get back to you within one business day.