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Connecting Shopify or Klaviyo

MailPanda designs better emails when it can see your real store data — what sells, who buys, what’s in stock. There are two ways to connect, and you only need one of them.

Option A — Connect your Shopify store

Install the free MailPandaapp from the Shopify App Store (or follow the connect prompt inside MailPanda). Shopify will show you exactly what access you’re approving — your products, orders, and customers. That data lets MailPanda:

Feature the right products (bestsellers, new arrivals, back-in-stock)
Send “you left something at checkout” reminders automatically
Show you how much revenue each email actually drove

The Shopify app is free to install— it’s the connection, not the subscription. MailPanda’s plans are billed separately on mailpanda.ai (see Billing & your free trial).

Option B — Connect Klaviyo

Already using Klaviyo (even on the free plan)? Choose Connect Klaviyowhen prompted, sign in, and approve the permissions — that’s the whole setup. You can also do it later from Settings → Integrations. With Klaviyo connected, MailPanda reads your lists and metrics to plan properly, and publishes finished emails into your Klaviyo account as drafts— you set them live in Klaviyo when you’re ready.

Which one should I pick?

New to email marketing? Connect Shopify. MailPanda handles everything, including the sending.
Already on Klaviyo? Connect Klaviyo. MailPanda becomes the marketer driving the tool you already have — your lists and history stay where they are.
You can connect both; MailPanda will use Shopify for store data and Klaviyo for sending.

Is it safe? What can MailPanda change in my accounts?

The connections are deliberately conservative. MailPanda reads your store data and creates drafts — it never deletes your products, edits your store, or emails your customers without an approval from you. Every send traces back to something you approved.

How do I disconnect?

Any time, in under a minute. For Klaviyo: Settings → Integrations → Disconnect— MailPanda’s access ends immediately. For Shopify: uninstall the MailPanda app from your Shopify admin’s Apps page; Shopify revokes access the moment you do, and we delete the synced store data in line with our privacy policy.

The connection failed or shows an error — what now?

Nine times out of ten it’s a mid-login hiccup: try the connect button again and complete the login in one go. If it still fails, message us from the chat bubble in the app with the store or Klaviyo account name and we’ll look at the connection logs from our side.

Still stuck? We’re here.

If you’re signed in, the fastest way to reach us is the chat bubble in the bottom-right corner of the app — a real person reads every message. You can also email support@mailpanda.aiand we’ll get back to you within one business day.