Help center
Connecting Shopify or Klaviyo
MailPanda designs better emails when it can see your real store data — what sells, who buys, what’s in stock. Shopify supplies store data; Klaviyo supplies email delivery for the current publishing workflow.
Connect your Shopify store
Install the MailPanda app from the Shopify App Store (or follow the connect prompt inside MailPanda). Shopify will show you exactly what access you’re approving — your products, orders, and customers. That data lets MailPanda:
- Feature the right products (bestsellers, new arrivals, back-in-stock)
- Prepare “you left something at checkout” reminders for automatic delivery after separate delivery setup and activation
- Show you how much revenue each email actually drove
Installing connects your store; paid plans require a separate approval in Shopify. Review your current access in Plan & billing. See Plans & access.
Connect Klaviyo for publishing
Already using Klaviyo (even on the free plan)? Choose Connect Klaviyo when prompted, sign in, and approve the permissions. In the standalone workspace, use Settings → Integrations. In the current staging Shopify Admin preview, open Integrations. With Klaviyo connected, MailPanda reads your lists and metrics to plan properly, and publishes finished emails into your Klaviyo account as drafts — you set them live in Klaviyo when you’re ready.
Connecting alone does not publish or send. In the staging Shopify Admin preview, approve the current design, then choose Review draft publishing and Confirm draft-only publishing for supported work. Publishing creates drafts; it does not activate, schedule or send messages.
How the connections work together
- New to email marketing? Connect your Shopify store for product and customer context, then connect Klaviyo before publishing emails.
- Already on Klaviyo? Connect Klaviyo. MailPanda becomes the marketer driving the tool you already have — your lists and history stay where they are.
- With both connected, MailPanda uses Shopify for store data and Klaviyo for sending.
Is it safe? What can MailPanda change in my accounts?
The connections are deliberately conservative. MailPanda reads your store data and creates drafts — it never deletes your products, edits your store, or emails your customers without an approval from you. Every send traces back to something you approved.
How do I disconnect?
Any time, in under a minute. For Klaviyo: Settings → Integrations → Disconnect — MailPanda’s access ends immediately. For Shopify: uninstall the MailPanda app from your Shopify admin’s Apps page; Shopify revokes access the moment you do, and we delete the synced store data in line with our privacy policy.
The connection failed or shows an error — what now?
Nine times out of ten it’s a mid-login hiccup: try the connect button again and complete the login in one go. If it still fails, message us from the chat bubble in the app with the store or Klaviyo account name and we’ll look at the connection logs from our side.
Still stuck? We’re here.
If you’re signed in, the fastest way to reach us is the chat bubble in the bottom-right corner of the app — a real person reads every message. You can also email steven@mailpanda.ai and we’ll get back to you within one business day.