Help center
Frequently asked questions
What is MailPanda, in one sentence?
MailPanda is an AI email marketer for your store: it studies your brand, designs your campaigns and automatic emails, and sends nothing without your approval.
Do I need to know anything about email marketing?
You can start with a brief about the emails you want to create. MailPanda helps plan and design them; you review the product facts, copy, links and audience before approving the work and configuring delivery.
Is my store too small for this?
You can plan emails with a small catalog or subscriber list. Choose a plan that fits your needs and review the generation allowance before starting. Results depend on your products, audience, content and delivery setup; MailPanda does not guarantee sales.
How much does it cost?
Shopify workspaces use Shopify billing for paid plans. Plan prices and allowances are shown in Plan & billing, and you review charges in Shopify before approving. Existing subscriptions are not moved or canceled automatically when you connect a store. Details in Plans & access.
Do I need Klaviyo?
Yes, for publishing from the current staging Shopify Admin preview. Connect Klaviyo so MailPanda can publish approved work into your Klaviyo account as drafts. Shopify provides the store data; delivery is configured separately in Klaviyo. See Connecting Shopify or Klaviyo.
Can MailPanda send emails without me knowing?
No. In the current staging Shopify Admin preview, Approve this design records your review and does not publish or send. Publishing to Klaviyo requires a separate confirmation and does not activate, schedule or send messages. In the standalone workspace, check the publishing and scheduling action in your Approvals queue before approving. See Flows, campaigns & approvals.
Is my customer data safe?
MailPanda processes connected store data to provide its features, operate the service and support your account. We don’t sell your customer data or use one store’s customer list to benefit another. Disconnecting an integration stops future access through that connection; it does not by itself erase data already stored. You can request deletion of your data. See the purposes, providers and retention details in our privacy policy.
Will emails come from my brand or from MailPanda?
From your brand. Your name, your reply address, your look. For the current staging Shopify Admin preview, configure your sender name, reply address and sending domain in Klaviyo. MailPanda’s pre-verified sending domain and guided domain setup apply to standalone MailPanda sending, where enabled (replies still come straight to you) — see Deliverability & sending from your own domain.
How do I disconnect or cancel?
Uninstall MailPanda from your Shopify admin’s Apps page to revoke store access immediately; we delete synced Shopify data in line with our privacy policy. Cancel paid access in Plan & billing: Shopify cancellation ends it immediately; an existing Stripe subscription ends at its period end and is not canceled by uninstalling Shopify. Any flows already activated in Klaviyo keep running there — they’re yours. No cancellation fees, no exit interview.
How do I talk to a human?
The chat bubble in the bottom-right corner of the app (when you’re signed in), or steven@mailpanda.ai. We answer within one business day, usually much faster.
Still stuck? We’re here.
If you’re signed in, the fastest way to reach us is the chat bubble in the bottom-right corner of the app — a real person reads every message. You can also email steven@mailpanda.ai and we’ll get back to you within one business day.